Privacy Policy

PROVIDE HCM PEOPLE S.L., is very aware of the protection of personal data, which is why it presents this Privacy Policy that transparently establishes how your personal data is treated and protected.
Therefore, we ensure the confidentiality and privacy of the personal data provided to us through our website/micro-sites, our Customer Service services or when formalizing the contracting of a product or service in our Commercial Network.
The information collected below aims to provide additional and detailed information to interested parties about the Personal Data Protection Policy of PROVIDE HCM PEOPLE S.L., in compliance with the regulations on this matter, especially the General Data Protection Regulation of the European Union, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data (EU Regulation 2016/679 of April 27, 2016).

WHO ARE RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA?

PROVIDE HCM PEOPLE S.L.
CIF B84784511
Postal Address: Paseo de la Castellana 259C, PLANTA 18 – 28046 Madrid
Contact Information: Either at the postal address indicated or at the email info@providehcm.es

HOW DO WE OBTAIN YOUR PERSONAL DATA?

At PROVIDE HCM PEOPLE S.L., we collect your personal data mainly when you:
a) You provide them to us voluntarily to request information about our products and services or make a claim. (i) by contacting us through our web pages/micro-sites, our Customer Service telephone numbers or (ii) registering in the forms that you can find in the accounts that you have created on the different social networks.
b) You provide them to us when purchasing our products and/or contracting services marketed by PROVIDE HCM PEOPLE S.L.
c) You register and/or participate in any advertising or promotional action/event organized/coordinated/sponsored by PROVIDE HCM PEOPLE S.L., including those managed through a specific site.
You guarantee that the data provided by any of these means is true, accurate, complete and up-to-date, and you are responsible for any damage or loss, direct or indirect, that may be caused as a result of failure to comply with such obligation.

FOR WHAT PURPOSE DO WE PROCESS YOUR PERSONAL DATA?

We use your data for different purposes, which you will find detailed below:
– Process and manage claims, as well as the requests that you make. can be done by any means (our website/microsites, via telephone, via social networks, etc.). – Formalize maintenance contracts. – Carry out callback campaigns in compliance with legal obligations. – Control compliance with the internal processes established by Carry out statistics, surveys or market studies on the products and services marketed by PROVIDE HCM PEOPLE S.L. – Use of your personal data for commercial purposes, as long as we have your express and unequivocal consent: (i) The making, by postal, telephone or electronic means, of informative, commercial and promotional communications related to the products and services marketed by PROVIDE HCM PEOPLE S.L. (ii) The preparation of commercial profiles based on the information provided by you, which would allow us to offer you products and services according to your needs/interests, as well as send you personalized communications. Under no circumstances will automated decisions be made based on said profile.

WHAT IS THE LEGITIMATION FOR THE PROCESSING OF YOUR DATA?

The legal basis of each of the exposed treatments is the following:
a) “Execution of a contract”:
This is the legal basis that enables us to carry out the following processing of your personal data:
– Process and manage claims, as well as the requests that you make. can be done by any means (our website/microsites, via telephone, via social networks, etc.).
– Formalize maintenance contracts.
– Carry out callback campaigns in compliance with legal obligations.
– Control compliance with the internal processes established for carrying out statistics, surveys or market studies on the products and services marketed by PROVIDE HCM PEOPLE S.L.
– Use of your personal data for commercial purposes, as long as we have your express and unequivocal consent: (iii) The making, by postal, telephone or electronic means, of informative, commercial and promotional communications related to the products and services marketed by PROVIDE HCM PEOPLE S.L. (iv) The preparation of commercial profiles based on the information provided by you, which would allow us to offer you products and services according to your needs/interests, as well as send you personalized communications. Under no circumstances will automated decisions be made based on said profile.
b) “Legitimate interest”
We use your data to achieve a legitimate interest (help us better understand the needs and expectations of our customers, which allows us to improve our products and our customers’ needs and expectations, which allows us to improve our products and the service provided throughout of the entire commercial process), and we understand that this compensates for possible damages to the interests, rights and fundamental freedoms of the interested parties. This is the legal basis that enables us to carry out the following processing of your personal data: -Carry out statistics, surveys or market studies on the products and services marketed by PROVIDE HCM PEOPLE S.L. -Manage claims, as well as exercise legal actions in defense of our interests.
c) “COMPLIANCE OF LEGAL OBLIGATIONS”
This is the legal basis that enables us to carry out the following processing of your personal data: – Carrying out callback campaigns to monitor the quality of our vehicles. – Meet the requirements of Public Administrations, Judicial Bodies and State Security Forces. – Compliance with legal obligations (tax, commercial, money laundering, protection of personal data, general product safety, etc.) d) “Consent of the interested party” This is the legal basis that enables us to carry out the following processing of your data of a personal nature, without in any case its revocation conditions the management of your requests or the commercial relationship that unites us: – Make, by postal, telephone or electronic means, informative, commercial and promotional communications related to the products and services marketed by PROVIDE HCM PEOPLE S.L. (for example, the launch/renewal/update of products and services or communications regarding vehicle maintenance operations). – Prepare commercial profiles based on the information provided by you. which would allow us to offer you products and services according to your needs/interests, as well as send you personalized communications. Under no circumstances will automated decisions be made based on said profile.

TO WHICH RECIPIENTS WILL YOUR DATA BE TRANSFERRED?

No data will be transferred to third parties unless legally required.

HOW LONG WILL WE KEEP YOUR DATA?

Your personal data will be kept by PROVIDE HCM PEOPLE S.L. for the time necessary to fulfill the purpose for which they were collected.
If your data is used for multiple purposes that require us to retain it for different periods of time, we will apply the longest retention period. In that case we will limit access to your data only for the purpose for which it is kept.
– In the case of use of your personal data for those purposes whose legitimizing basis is your consent, we will keep your data active until it is revoked, or you exercise your rights of deletion or opposition to the processing, or in an earlier period if we consider that They are no longer necessary to develop commercial actions, either because they are not appropriate, relevant or outdated.
– In the case of use of your personal data for purposes whose legitimizing basis is the execution of a contract, we will keep your data active for the duration of the contractual relationship and up to a maximum of 10 years.
– In the case of use of your personal data for purposes whose legitimizing basis is the fulfillment of a legal obligation, we will keep your data for the periods required by the specific regulations that are applicable (fiscal, commercial, money laundering, data protection personnel, general product safety, etc.)
– In the case of use of your personal data for purposes whose legitimizing basis is legitimate interest, we will keep your data active as long as we maintain our legitimate interest.

WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA?

You have the right against PROVIDE HCM PEOPLE S.L.
– Obtain confirmation on whether PROVIDE HCM PEOPLE S.L. is processing personal data that concerns you. – Access your personal data. – Request rectification of inaccurate data or for incomplete data to be completed. – Request its deletion when, among other reasons, the data is no longer necessary for the purposes for which it was collected and we will stop processing it for this purpose. – Request, in certain circumstances, the limitation of the processing of your data, in which case we will only keep them for the exercise or defense of claims. – Oppose the processing of your data for direct marketing purposes or in those cases in which they are subject to processing based on our legitimate interest, in which case we will stop processing your personal information for said purposes (unless, not being the case of marketing directly we can prove compelling legitimate interests that may prevail over the interests, rights and fundamental freedoms of the interested parties). – Request, in the case of processing carried out by automated means, the portability of the personal data that you have provided to PROVIDE HCM PEOPLE S.L., which will be delivered to you in a structured, commonly used and machine-readable format, as well as to request that are transmitted to another entity responsible for the treatment, when this is technically possible. – Revoke your consent in relation to the treatments based on it, in which case we will stop processing them for this purpose. – File a claim with the Spanish Data Protection Agency (https://sedeagpd.gob.es), especially when you have not obtained satisfaction in the exercise of your rights. – To exercise these rights regarding data protection indicated against PROVIDE HCM PEOPLE S.L., you must send:
a) Processing of personal data by PROVIDE HCM PEOPLE S.L.: an email to info@providehcm.es “Exercise RGPD rights”, specifying your request and proving your identity by attaching a copy of your ID, passport or other valid document that identifies you. . Last Modification of this Privacy Policy: Sep 26. 23
Any possible changes to our Privacy Policy will be posted on this website. Therefore, we invite you to review the content of this section periodically.